Shipping policy
Shipping Time
We process all orders within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with a tracking number.
Estimated delivery times:
- Belgium: 2–5 business days
- Europe: 4–8 business days
- International: 7–15 business days
Please note that delivery times may vary during holidays or due to customs processing.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping may be available on eligible orders.
Order Tracking
Once your order has been dispatched, you'll receive a tracking link by email so you can monitor your shipment in real time.
Delays
While we work with trusted shipping partners, occasional delays beyond our control may occur due to weather, customs, or carrier issues.
Incorrect Address
Please ensure your shipping address is accurate before placing your order. We cannot be responsible for delays or lost packages caused by incorrect or incomplete addresses.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact our customer support within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact our customer support team. We're always happy to help.